Business Process Services Incentive

The South African Government’s upscaled Industrial Policy Action Plan (IPAP 2) has identified Business Process Services (BPS) as a key sector for investment attraction and job creation.

The South African Government implemented a Business Process Outsourcing and Offshoring (BPO&O) incentive programme from July 2007. During the period July 2007 to March 2010, the incentive resulted in the creation of at least 6 000 new jobs and attracted R303 million in direct investment.

As part of the process of continuing South Africa’s improvement as an investment destination, a systematic review of the BPO incentive programme was undertaken with the private sector and has resulted in the establishment of a revised BPS incentive.

The BPS incentive is one of the elements of a holistic value proposition, which includes the Monyetla Work-Readiness Programme, a dedicated investorfriendly set-up process, and a programme to improve industry service standards, in order to position South Africa as a preferred location for BPS
operations.

To find out more, visit the Dti's guideline page.